I purchased a laptop that came with the Dolby Software. Before i was able to connect my headphones and a 'Headphone mode' would basically show up on the software so i can get a lot better quality with stronger bass, recently it completely stopped recognizing my headphones and am stuck with the regular dolby made for speakers.

1. Dolby Surround 5.1 Test Audio

Notes: - My headphones connect to the Audio jacks - I cannot open the Realtek audio manager to enable/disable the headphone jack detection - I have Windows 10 (came installed in the laptop) - The drivers for Audio installed are provided by the Product support, and are up to date. I am using the same headphones before and after i had the problem. HI Ahmad, I'd like to ask few questions so I can isolate your concern properly. Kindly answer the following:. Do you have a different headphone?

Can you test it to see if the issue is within the computer or the headphone?. Can you also access the headphone to a different device to see if the same issue persists?. Do you also have a different user account? Can you test the headphone to see if the same behavior occurs?

Meanwhile, kindly follow these steps: Method 1: Update the Dolby Software. It's possible that the software is outdated and this restricted you to use a headphone to your device. It would be best to contact Dolby support to know which would be the best and compatible version of software for your device. Method 2: Run the Playing Audio troubleshooter.

Go to Settings Update & Security Troubleshoot Playing Audio Run the troubleshooter. The automatic troubleshooter will try to fix issues that it finds and give you a hint what's the main cause of the issue.

Otherwise, if everything is perfectly fine and the troubleshooter did not find anything that may affect the computer, you may proceed to the next step. Method 3: Uninstall and reinstall the sound or audio driver. Go to Device Manager Sound, video and game controllers Right click the driver Properties Driver tab Uninstall Device. Since the laptop is new, the option for rolling back is unavailable since there is no previous driver that was installed in your laptop. You can simply determine it if it's grayed out. Please be reminded that even though it's grayed out, it does it mean it' not working. The best suggestion is to uninstall and reinstall the driver in the Device Manager.

You may also look for the device manufacturers website to know which is the latest released update for your device. You may also see the article for more information. Proceed to the 3rd section and finish the rest of the troubleshooting steps. Hello Ahmad, To better assist you with your concern, I'd like to know the following:. Confirm which build is currently installed on your device. To check, follow the steps below:. Press Windows key + R, then type in winver.

What is the make and model of your device?. Were there any recent changes made prior to this issue?. Verify if you can access the folder of Realtek HD Audio Manager. Go to C: Program Files Realtek Audio HDA and try to double click on RtkNGUI64. Meanwhile, let's troubleshoot the issue by performing the steps below: Method 1: Run the Windows built-in troubleshooter This troubleshooter automatically diagnose and repair common problems with devices and hardware. Press Windows key + I, then select Update & Security. Go to Troubleshoot, run the troubleshooter for Playing Audio.

Method 2: Uninstall and reinstall the Sound drivers 1. Press Windows key + R, then type in devmgmt.msc. On the Device Manager window, expand the Sound, video and gaming controllers category. Uninstall the High definition audio driver 4.

Reboot your computer and Windows will attempt to reinstall the driver. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions. Method 3: Make sure that Spatial sound is enabled for Dolby Atmos: 1.

Right-click on the sound icon from the notification area, then select Playback devices. Right-click on your headphone and select Properties. Go to Spatial sound tab. Under Spatial sound format, select Dolby Atmos for Headphone from the drop-down menu. Check the box for Turn on 7.1 virtual surround sound. Click Apply and click OK to save changes. Method 4: Make sure that Dolby Audio is turned on: 1.

Right-click on the sound icon from the notification area, then select Playback devices. Right-click on your headphone and select Properties. Go to Dolby Audio tab, click on the Turn ON button. Click Apply and click OK to save changes. Looking forward to your response. HI Ahmad, I'd like to ask few questions so I can isolate your concern properly. Kindly answer the following:.

Do you have a different headphone? Can you test it to see if the issue is within the computer or the headphone?. Can you also access the headphone to a different device to see if the same issue persists?. Do you also have a different user account?

Can you test the headphone to see if the same behavior occurs? Meanwhile, kindly follow these steps: Method 1: Update the Dolby Software.

It's possible that the software is outdated and this restricted you to use a headphone to your device. It would be best to contact Dolby support to know which would be the best and compatible version of software for your device. Method 2: Run the Playing Audio troubleshooter. Go to Settings Update & Security Troubleshoot Playing Audio Run the troubleshooter. The automatic troubleshooter will try to fix issues that it finds and give you a hint what's the main cause of the issue. Otherwise, if everything is perfectly fine and the troubleshooter did not find anything that may affect the computer, you may proceed to the next step. Method 3: Uninstall and reinstall the sound or audio driver.

Dolby Surround 5.1 Test Audio

Go to Device Manager Sound, video and game controllers Right click the driver Properties Driver tab Uninstall Device. Since the laptop is new, the option for rolling back is unavailable since there is no previous driver that was installed in your laptop. You can simply determine it if it's grayed out. Please be reminded that even though it's grayed out, it does it mean it' not working.

The best suggestion is to uninstall and reinstall the driver in the Device Manager. You may also look for the device manufacturers website to know which is the latest released update for your device. You may also see the article for more information. Proceed to the 3rd section and finish the rest of the troubleshooting steps. I have tried connecting different headphones, the detection system is still not there although all headphones are outputting sound.

I have also used the same headphones on Android devices and other windows devices, they have been working just fine in all of them except for my current setup. Changing accounts doesn't seem to help either, headphones are working but not being detected as headphones but as speakers (my guess) As for the steps you've told me, I believe you misunderstood the problem. The headphones seem to be working just fine though Dolby has a feature to detect headphones and offer a more enhanced quality, though recently it had stopped detecting and i am stuck with audio quality that is originally built for Speakers (less bass and lesser surround sound). Hello Ahmad, To better assist you with your concern, I'd like to know the following:.

Confirm which build is currently installed on your device. To check, follow the steps below:. Press Windows key + R, then type in winver. What is the make and model of your device?. Were there any recent changes made prior to this issue?.

Verify if you can access the folder of Realtek HD Audio Manager. Go to C: Program Files Realtek Audio HDA and try to double click on RtkNGUI64.

Meanwhile, let's troubleshoot the issue by performing the steps below: Method 1: Run the Windows built-in troubleshooter This troubleshooter automatically diagnose and repair common problems with devices and hardware. Press Windows key + I, then select Update & Security. Go to Troubleshoot, run the troubleshooter for Playing Audio. Film drama korea. Method 2: Uninstall and reinstall the Sound drivers 1. Press Windows key + R, then type in devmgmt.msc. On the Device Manager window, expand the Sound, video and gaming controllers category.

Uninstall the High definition audio driver 4. Reboot your computer and Windows will attempt to reinstall the driver. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions. Method 3: Make sure that Spatial sound is enabled for Dolby Atmos: 1. Right-click on the sound icon from the notification area, then select Playback devices. Right-click on your headphone and select Properties. Go to Spatial sound tab.

Under Spatial sound format, select Dolby Atmos for Headphone from the drop-down menu. Check the box for Turn on 7.1 virtual surround sound. Click Apply and click OK to save changes. Method 4: Make sure that Dolby Audio is turned on: 1. Right-click on the sound icon from the notification area, then select Playback devices. Right-click on your headphone and select Properties.

Go to Dolby Audio tab, click on the Turn ON button. Click Apply and click OK to save changes.

Looking forward to your response. I) I am currently running OS Build 17134.228 ii) The laptop i own is an Acer Predator 15 g9-593 iii) For the changes, i am not too sure for anything, i'm sure though that it was not any updating process iv) For the realtek app, i've gone to the folder multiple times in the past as well, but i've never been able to open it properly. For method 1: The troubleshoot only attempts to fix the headphones to work or output audio which they are, but not being detected as headphones, just speakers. Method 2: I've also tried reinstalling drivers multiple times, installing the updated version from Realtek's website, and also installed the driver provided by my laptop's manufacturers, none have worked. Method 3: I cannot activate any of the spatial sounds, 'OFF' is activated only, dolby is not highlighted, this is because the software given to me by Acer is their own version of it, a little bit different from Dolby Atmos provided by Windows 10 Store. Method 4: the application is open and turned on, in the app's interface itself there used to be a Headphones icon when i connected headphones, it's no longer appearing after connecting headphones.